Chronicle Careers has a great post about an academic librarian who has left a toxic work environment. Public libraries can be just as toxic, speaking as someone who escaped a similar situation ten years ago. From personal attacks to professional ones, I bore them all. By the time I left, after four years, I was a wreck. I could no longer drive a car and could no longer speak in public without my voice cracking and shaking. But I left with my head held high for a position that I thoroughly enjoy. I drive and certainly have my voice back too.
From that awful experience, I have learned how not to run a library. I strive not to make the same mistakes that I saw made time and again. I hope to empower my staff so that they can make their own decisions, rather than hovering over and judging performance. I try not to blame individuals for situations, but look forward to see how we can change things for future success. I want my staff to feel free to take risks, because through risks the library becomes stronger. And I promised myself never to use the two phrases that my director used on me: “we must explore the range of possibilities” and “making no decision is also a decision,” both used to stop me in my tracks so that nothing could be accomplished.
Toxicity can come in all levels in libraries, so even as a manager/director I have faced it. The difference now is that I can recognize it quickly and feel that I can deal with it head on. Most importantly, I continue to proudly carry the label of troublemaker. To me, it now means that I am willing to speak up and shout if I have to. Making trouble and asking questions is part of my job, even if my voice shakes.